CUSTOMER
SERVICE INFORMATION FOR PASSENGERS TRAVELING TO THE CARIBBEAN OR MEXICO
CHECKED
BAGGAGE*
Each
ticketed passenger is limited to a total of 44 pounds of checked
luggage. Passengers may carry their entire allowance for checked
luggage in one bag or use any distribution of weight between two bags,
up to the limit. Each piece of checked baggage may not exceed 62 linear
inches in size (measure the bag’s length + width + height).
*Ryan
International Airlines strongly advises passengers to ensure that any
valuable, fragile or critical items are packed in carry-on baggage.
These items include, but are not limited to, currency, jewelry,
electronic devices, keys, passports, important documents and medical
items (including testing equipment and medications) as these items
are not covered for loss or damage.
CARRY-ON
BAGGAGE AND PERSONAL ITEMS
Carry-on
bags are limited to 8 x 13 x 22 inches in size and must fit under the
seat or in the overhead compartment. If there is insufficient space in
the cabin of the aircraft, the carry-on bag will be gate checked.
In
addition to a single carry-on bag, each passenger is also allowed to
bring one personal item such as a purse, laptop or camera bag.
EXTRA
BAGGAGE COST
Ryan
International Airlines does not have excess baggage fees, but the
limitations will be strictly enforced.
PROHIBITED
ITEMS IN CHECKED OR CARRY-ON LUGGAGE
Please visit the TSA Website for the
latest information on items both accepted and prohibited for carriage in
your luggage.
http://www.tsa.gov/travelers/airtravel/prohibited/permitted-prohibited-items.shtm
CHILD AND
INFANT CAR SEATS* AND STROLLERS
Child and
infant car seats as well as strollers are carried free of charge.
Passengers are welcome to bring these items to the boarding gate prior
to submitting it to an agent for carriage in the cargo hold.
Passengers wishing to bring their car seats onboard must purchase a seat
for the child expected to travel in the device.
*All
car seats must meet approval for use on aircraft as set forth by the
Federal Aviation Administration.
SPORTING
EQUIPMENT*
Most
sporting equipment that meets the size limitations of a piece of checked
baggage can be carried aboard Ryan International Airlines. Items larger
than 62 linear inches or weighing more than 44 pounds require Ryan’s
approval of a written request submitted no less than seven (7) days from
the date of departure.
Sporting
equipment is carried without use of the passenger’s checked luggage
allowance of either maximum number of pieces or maximum weight. There
are no fees associated with carriage of sporting equipment. Each
passenger is limited to a maximum of one checked bag containing sporting
equipment in addition to their normal checked allowance.
Golf
clubs and equipment must be in a closed golf bag.
SCUBA
tanks must be opened at check-in to ensure that they are empty.
Coolers
must be sealed to prevent leakage
*All
sporting equipment submitted as checked baggage to Ryan International
Airlines will be tagged with a Limited Release tag. It is the
passenger’s responsibility to ensure all baggage is packed appropriately
for travel.
PRE-ASSIGNED SEATING
Ryan International Airlines does not
provide pre-assigned seats. Passengers seeking specific seating
assignments can contact the Ryan Customer Service department to submit a
written notification of their request.
PASSENGERS
WITH SPECIAL REQUESTS*
Passengers with special requests
should submit them to the Customer Service department via the
customerservice@flyryan.com email address or our by calling
toll-free to 800-727-0457.
*Some requests require 48 hours
advance notice.
FLIGHT
ARRIVAL AND DEPARTURE TRACKING
To check flight arrival and departure information, please use Ryan
International Airlines' automated Flight Voice System. Our Flight Voice
System is available 24 hours a day and 7 days a week. To use the Flight
Voice System please call: 1-888-443-7926.
The Flight Voice System is for use within 48 hours of your departure.
If you are attempting to find flight information further in advance and
the system does not recognize the flight information you are entering,
please contact the Customer Service department for assistance.
WHAT TO EXPECT FROM AIRPORT SECURITY
Airport screeners are required to search all areas of passenger baggage
for a variety of reasons. When bags are opened for the search, the TSA
should place a card inside your bag explaining that the bag was
searched. For more information on the security procedures that you will
experience, please follow the link to the TSA website below:
http://www.tsa.gov/travelers/index.shtm
TRAVELING INTERNATIONALLY
Passengers seeking more information on traveling internationally can use
the link to the US Department of State below:
http://travel.state.gov
STILL HAVE QUESTIONS? E-MAIL OUR CUSTOMER SERVICE DEPARTMENT
CLICK HERE
